Senior Services in Albert Lea - Mayo Clinic Health System
Senior Services • Albert Lea, MN
Ratings by platform
- MedicalRecords.com: 3.1/5 (61 reviews)
- SeniorCare.com: 3.4/5
- Centers for Medicare & Medicaid Services (CMS): 4 stars (2022) to 5 stars (2023) (CMS/HCAHPS star ratings)
What patients say
Patients praise
- Appreciation for specific doctors and nursing staff for being knowledgeable and compassionate
- High-quality professional physical therapy services
- Positive experiences with administrative staff in specific departments like the eye clinic
- Effective and helpful nurse advice line
- Recognition for high-performing patient care quality in certain metrics by external agencies like CMS
Common complaints
- Long wait times for appointments and in the emergency department
- Concerns over staff communication and responsiveness
- Instances of misdiagnosis or perceived inadequate care in specialized situations
- Negative experiences with administrative processes, such as phone support and appointment scheduling
- Patient discomfort with specific clinical or screening practices
In patients' words
"We love our pediatrician John Gryzbowski and all the pharmacy techs but they are the only reason we continue to go to Albert Lea medical center."
— MedicalRecords.com review"I have tried calling to cancel an appointment and I'm on hold for over 20 minutes. This is ridiculous."
— SeniorCare.com reviewMore clinics in Albert Lea
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