Mayo Clinic Health System - Albert Lea Clinic - Minnesota.gov
Primary Care • Albert Lea, MN
Ratings by platform
- Various third-party review sites (e.g., SeniorCare.com, MedicalRecords.com): 3.1 to 3.4 out of 5 stars (based on unofficial review platforms) (61 reviews (on one platform))
- Centers for Medicare & Medicaid Services (CMS): 5-star rating (official quality measure) (936 surveys (historical reference))
What patients say
Patients praise
- Highly rated overall quality and safety (e.g., 5-star CMS rating, 'A' safety grade)
- Strong patient feedback for specific medical staff and departments (e.g., pediatrics, physical therapy)
- Appreciation for the Mayo Clinic Nurse Line resource
- Recognition for high-quality care and quality improvement initiatives like stroke care programs
Common complaints
- Long wait times for appointments and phone responsiveness
- Challenges with appointment scheduling and administrative accessibility
- Reports of perceived misdiagnosis or inadequate communication in emergency situations
- Occasional negative experiences with medical staff interaction or questioning practices
In patients' words
"My daughter is a CHD (congenital heart defect) baby... We love our pediatrician John Gryzbowski and all the pharmacy techs but they are the only reason we continue to go to Albert Lea medical center."
— MedicalRecords.com"I have tried calling to cancel an appointment and I'm on hold for over 20 minutes... I find this very unprofessional for a business. Hire more people to answer the phone!"
— SeniorCare.com review by Sandy WaalkensMore clinics in Albert Lea
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