WellNow Urgent Care | Albany
Urgent Care • Albany, NY
Ratings by platform
- Aggregate review platforms (e.g., Birdeye, WellNow website): Approximately 4.1 to 4.2 out of 5 stars across multiple platforms (Over 1,100 reviews reported)
What patients say
Patients praise
- Professional and attentive clinical staff (doctors, NPs, PAs)
- Efficient care once seen by a provider
- Convenience of walk-in availability and extended hours
- Helpful, compassionate individual interactions
Common complaints
- Frustrating and disorganized billing processes
- Long wait times, particularly for walk-ins
- Occasional reports of unprofessional or unhelpful customer service staff
- Concerns regarding administrative efficiency and communication
In patients' words
"Having a compassionate doctor makes a difference! Front desk staff, and nurse was very nice too! When you make an appointment they make sure your seen at that time !"
— BusinessYab (Review, Jan 2024)}} ,{quote:{citations:,confidence:"My experience with their billing system was extremely frustrating and poorly coordinated. My statements were mailed to the wrong address and delivered to my neighbors, despite my correct..."
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