Orthopedic Clinic in Albany, NY - OrthoNY
Sports Medicine • Albany, NY
Ratings by platform
- Yelp: Mixed ratings (140 reviews on Yelp) (140 (Yelp))
- Healthgrades: 1.0/5.0 (1 (per page))
- WebMD: Low (specific ratings not aggregated) (2)
- MapQuest: Mixed (based on 138 entries) (138)
What patients say
Patients praise
- Helpful and professional doctors and PAs in some instances
- Positive experiences with urgent care services for quick access
- Some patients find the staff friendly and the processes efficient
Common complaints
- Rude or indifferent administrative and reception staff
- Difficulty scheduling appointments
- Long wait times (reported 30-35 minutes)
- Perceived as a "money grab" or impersonal "factory" style of care
- Lack of follow-up or difficulty getting calls returned from surgeons
- Some negative experiences with specific nurse practitioners
In patients' words
"Dismissive. Unhelpful. Whole facility is Toxic. After getting treatment there for a few years. Finally was forced out by a nurse practitioner that's Toxic and argues with patients."
— Vitals"They run it like a finely tuned factory. Get them in and get them out fast. Great doctors and nurse pa's. if you like speed medicine"
— Healthgrades"My experience taking my mother to ortho ny has been terrible. Go to Bone and Joint, not this terrible practice. The receptionists are rude and heartless."
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