Gastroenterology | St. Peter's Health Partners
Gastroenterology • Albany, NY
Ratings by platform
- Healthgrades (Dr. Joseph Polito): 4.1 out of 5 stars (10 reviews)
- Healthgrades (Dr. Matthew Ben): 3.7 out of 5 stars (26 reviews)
- Vitals (Dr. James Puleo): 3.8 out of 5 stars (11 reviews)
- Vitals (Dr. Robert Gianotti): 4.8 out of 5 stars (Not explicitly stated)
What patients say
Patients praise
- Providers frequently praised for being knowledgeable, kind, and taking time to listen to patient concerns
- Surgical teams and nursing staff often highlighted as amazing, compassionate, and professional
- Patients appreciated clear communication of treatment plans and diagnoses
- Efficient and professional clinical experience once inside the examination or surgical areas
Common complaints
- Reports of rude, abrasive, or dismissive bedside manner from certain providers
- Administrative and front-desk staff occasionally described as unacknowledged, rude, or unprofessional
- Some patients reported difficulty with appointment accessibility or lack of communication regarding wait times in lobby areas
In patients' words
"Dr Gianotti has been my rock through so much of my Crohns journey, he understands how hard this and how it has impacted my life, he is very straightforward and honest."
— Vitals patient review"I WAS a patient of Dr. Puleo II and found him to be rude, abrasive demeaning, and accusatory. His bed side manner left much to be desired."
— Vitals patient review"Yet, ran like a well oiled machine. Brisk, professional, on time, no surprises. High standard care."
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