ENT (Ear, Nose & Throat)
Ear, Nose & Throat (ENT) • Albany, NY
Ratings by platform
- Birdeye (Aggregate): 4.6/5 stars (3,521 reviews)
What patients say
Patients praise
- High patient satisfaction with specific physicians' clinical expertise and bedside manner
- Professional, thorough, and knowledgeable medical staff in clinical settings
- Successful surgical outcomes and clear communication regarding treatment options
- Helpful, kind, or accommodating individual staff members
Common complaints
- Difficulty reaching staff or getting call-backs
- Poor administrative and scheduling management (mismanaged appointments, booking errors)
- Billing and collection process frustrations
- Perceived lack of personalized care or assembly-line atmosphere
- Rude or unaccommodating customer service staff
In patients' words
"I don't think I've ever experienced a place that is so fully "on your side" as Albany ENT is. Everyone I interacted with was incredibly nice and helpful."
— LocalityBiz review of Albany ENT & Allergy Services"That being said, the billing process is HORRIBLE... I never received a bill... Then, a couple of months later, I get a text message that my account, outstanding for $25, is being sent for collection."
— LocalityBiz review of Albany ENT & Allergy Services PC"Forget ever talking to a live person or getting a call back. This is an assembly line operation with no real patient relationship or care."
— Yelp review of Albany ENT & Allergy Services PCMore clinics in Albany
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