Albany ENT | Ear, Nose, Throat, Sinus and Allergy Clinic in ...
Ear, Nose & Throat (ENT) • Albany, NY
Ratings by platform
- Birdeye (aggregated from sources including Google and Foursquare): 4.6/5 stars (3,521 total reviews across platforms)
What patients say
Patients praise
- Knowledgeable and professional medical staff
- Well-organized urgent care and clinic logistics for some patients
- Efficient and helpful administrative staff in specific interactions
Common complaints
- Billing processes and communication issues, including threats of collections for small outstanding balances
- Difficulty reaching a live person or receiving return calls
- Perception by some as an impersonal, assembly-line-style operation
In patients' words
"The service provided in the Albany office staff was terrific... That being said, the billing process is HORRIBLE. I paid most of my copays at the visit but was told at one point I would be billed. I never received a bill... Then, a couple of months later, I get a text message that my account... is being sent for collection."
— LocalityBiz Review"Forget ever talking to a live person or getting a call back. This is an assembly line operation with no real patient relationship or care."
— Yelp Review"Excellent, knowledgeable professionals. Clean and nicely run facility. They helped me when three other doctors could not."
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