RAYUS Radiology | Experts in Quality Imaging
Radiology • Alamosa, CO
Ratings by platform
- Birdeye: 3.6/5 stars (173 reviews (Renton, WA))
- Birdeye: 4.5/5 stars (1,315 reviews (West Palm Beach, FL))
- Birdeye: 4.7/5 stars (377 reviews (Clackamas, OR))
- Birdeye: 4.3/5 stars (604 reviews (Palm Beach Gardens, FL))
What patients say
Patients praise
- Some patients report professional and caring interactions with radiology technicians and medical staff
- Positive experiences regarding the efficiency of specific procedures and successful outcomes
- Option available for specialized services like claustrophobia-friendly MRI imaging
Common complaints
- Difficulties with billing and insurance communication
- Long wait times for appointments and delays on the day of service
- Concerns regarding the professionalism and communication skills of administrative staff
- Frustration with the scheduling process and phone systems
- Complaints about the timeliness of receiving medical reports/results
In patients' words
"Frustrating experience with customer service and their phone tree. Long wait time when calling. Difficulty with getting billing issue resolved."
— Birdeye (Renton, WA location)"Unprofessional and there's a clear lack of communication. The front staff are too busy talking, giggling and laughing to care for the patients that are waiting to be seeing."
— Birdeye (Palm Beach Gardens location)"She sat with me, tried to get me through with breathing techniques, she listened to me, and when the completely uncontrollable panic attack set in, she talked me down from it. She was so absolutely amazing."
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