Public Health Department | Alameda County Health
Infectious Disease • Alameda, CA
Ratings by platform
- Yelp (Environmental Health Food Safety): 2.3 out of 5 stars (10 reviews)
- Indeed (Public Health Department): 4.5 out of 5 stars (employee-focused) (11 reviews)
What patients say
Patients praise
- active commitment to quality improvement and system change
- supportive working environment reported by staff
- efforts to address language barriers and expand telehealth options
- use of community listening sessions to better understand member experiences
Common complaints
- mixed experiences regarding timeliness of services
- challenges with communication between leadership and community providers
- concerns over equitable access for specific populations, such as Asian/Pacific Islander beneficiaries
- lack of awareness among some beneficiaries regarding how to provide feedback or file grievances
In patients' words
"Very supportive working environment. Sensitive to community needs."
— Indeed reviewer"Most beneficiaries in focus groups acknowledged completing surveys. However, in the Cantonese focus group... no one acknowledged completing any surveys or could recall ever being asked for feedback of services."
— Alameda County MHP External Quality Review FY 2021-22More clinics in Alameda
Adult Specialties
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