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Cardiology • Alameda, CA
Ratings by platform
- Trustburn: 2.7 out of 5 stars (based on 22 reviews) (22)
- NCQA Health Insurance Plan Ratings: 4.0 out of 5.0 (N/A (NCQA Rating))
What patients say
Patients praise
- Low standard prior authorization denial rate compared to national averages (3.0% vs 11.5% in 2025)
- Some members report positive experiences and consider it a good healthcare option
- Availability of a 24-hour Nurse Advice Line
Common complaints
- Difficulty finding primary care doctors accepting new Medi-Cal patients
- Long wait times for appointments and at clinics
- Poor customer service and long hold times when calling the plan
- Technical issues with the online member portal
- Frustrations regarding coordination of care and pharmacy issues
In patients' words
"They have the worst customer service for Providers I was on hold for 50 minutes for a 2 min conversation with the rep to get claim status. They are terrible"
— Trustburn review"I recently got health coverage through Alameda Alliance... I am having trouble finding a doctor (adult primary care physician) that accepts Alameda Alliance. The only place I can find is Life Long Medical clinic, which is very overburdened--it takes forever to get an appointment and then you spend hours in the waiting room even with an appointment."
— Berkeley Parents Network reviewMore clinics in Alameda
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