Primary Care & Family Medicine in Akron, OH - Summa Health
Primary Care • Akron, OH
Ratings by platform
- Birdeye, US News, Homefacts: Hospital-wide ratings generally show mixed performance, with some sources citing around 3.7 stars for campus locations and a 3/5 patient experience score (Review counts vary significantly by platform, with some specific facility pages having few reviews while main campus pages have hundreds)
What patients say
Patients praise
- Some patients report positive, long-term relationships with specific providers who are described as caring and attentive
- Modern, clean, and accessible facilities at certain locations like White Pond
- Efficient and quick service reported by some patients for routine visits
Common complaints
- Difficulties with scheduling, including last-minute cancellations and long wait times
- Billing and insurance-related disputes, including confusion over facility charges and coverage issues
- Perceived lack of compassion, poor communication, or dismissiveness from some staff or providers
- Cleanliness concerns in clinical environments
In patients' words
"The doctors and the staff are the best I've had in a long time. I've been with this practice for over 30 yrs. now and I wouldn't go anywhere else unless I absolutely had to."
— LocalityBiz review for Summa Health Medical Group AES Family Medicine"The office scheduling staff is terrible. Dr Becker is the rudest doctor I have ever dealt with. She is uncaring... We left the practice over her poor treatment and found better care elsewhere."
— LocalityBiz review for Summa Health Family Medicine Center"Wort place every... I tried to give them a second chance and again they made me wait in a room in pain for over a hour for my Dr"
— WebMD review for Summa Health Family Medicine CenterMore clinics in Akron
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