Surgical Services | Aiken Regional Medical Centers, Aiken, SC
Surgical Services • Aiken, SC
Ratings by platform
- Healthgrades: Patient Experience: 61% would definitely recommend (11% lower than national average)
- FindRecoveryNow (site rating): 3.9 (Satisfactory) (2,117 reviews)
- ComplaintsBoard: 1.7-star rating (1 review) (1 review; 6 complaints)
- US News: Patient Experience Score: 5/5 (percent of surgical patients not fully detailed in snippet)
- Women's Choice Award: Inpatient recommendation 58%; outpatient recommendation 67%
What patients say
Patients praise
- Some patient reviewers describe good communication and caring clinical interactions during/after procedures
- Examples include efficient check-in and communication about next steps/wait times, and compassionate care
- Hospital-level patient experience/recommendation metrics indicate a meaningful share of patients would recommend
Common complaints
- Complaints and low ratings emphasize long waits/poor emergency-room experience
- Concerns include billing problems (classification/charges for self-administered drugs)
- Safety/quality indicators raise concerns (e.g., surgical site infection/sepsis measures shown on Hospital Safety Grade)
In patients' words
"“Have been waiting 6 hours and still not have been seen.”"
— ComplaintsBoard review snippet (Aiken Regional Medical Centers)"“Aiken Regional billing department” … “I have had bad experiences with the billing department” … Medicare wouldn’t cover it… bills… classification… “bring your own drugs.”"
— Post and Courier letter about billing department issues"“Check-in was … efficient… communicate with us (and me during and after her procedure)… about next steps and wait times… procedure details, what to expect”"
— FindRecoveryNow review excerpt for surgical stayMore clinics in Aiken
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