Locations - AO Multispecialty Clinic
Cancer Care • Aiken, SC
Ratings by platform
- Facebook: 90% recommendation rate (53 reviews)
- Apple Maps (via Yelp): 3.3/5
What patients say
Patients praise
- High quality of clinical care, particularly from specific physicians like Dr. Wolff and Dr. Flanders
- Staff (medical assistants/front desk) described as kind and efficient in some instances
- Compassionate and empathetic patient-centric approach reported by some patients
Common complaints
- Frequent long wait times for appointments and procedures
- Communication issues, including difficulty reaching staff by phone and lack of return calls
- Challenges with administrative processes, such as referral management and lost records
- Some reports of perceived unprofessionalism from administrative staff
In patients' words
"My rheumatologist, Dr Wolff, is fantastic! However, my former hematologist, Dr Patel lost the medical records I gave her and didn’t help find them. Also, I’ve been trying for 2 months to get an appointment with a new (to me) hematologist... She never did."
— LocalityBiz user review"Bad staff communication and follow up. Phone system says always being “upgraded” but it’s not. ... I wait 1.5 hours only for them to tell me the referral is invalid and to reschedule in 3 more months."
— LocalityBiz user review"The front desk staff and medical assistants are always kind and efficient. Sometimes there is a wait to be called back, but it’s worth it for the quality of care I’ve received."
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