West Texas Rehab - Comprehensive Rehabilation and Hospice Care
Rehabilitation & Therapy • Abilene, TX
Ratings by platform
- Better Business Bureau (BBB): A+ (BBB Rating)" (N/A)
- Birdeye: 4.7 out of 5 stars (315 reviews)
- Healthy Hearing: 3 out of 5 stars (4 reviews)
What patients say
Patients praise
- High level of compassion and care from medical and hospice staff
- Professionalism of therapists and clinical staff
- Life-changing outcomes for patients, particularly in audiology and physical therapy services
- Strong emphasis on community support and mission-driven care
Common complaints
- Reports of rude or unhelpful staff at reception or during the appointment process
- Occasional complaints regarding scheduling and communication difficulties
- Internal staff reports of workplace environment issues, specifically in the hospice department, involving management and workload distribution
In patients' words
"During the most difficult time in our life you were there. There when we didn't know what to do or how to be. And for that we will forever be indebted."
— Family testimonial for hospice services"Rarely do you see nurses like Sherry who show such compassion not only to the patient, but to family members (including my dads dog “Sassy”) as well."
— Family testimonial for Hospice of the Big Country"The older lady at the front desk is very rude. We went ahead and rescheduled at the time but as soon as we got outside me and my daughter looked at each other and decided we didn't want to go to a place that had such rude staff."
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