County of Lake - Zion Health Center - Health Workforce Connector
Federally Qualified Health Center (FQHC) • Zion, IL
Ratings by platform
- Birdeye (aggregating Google reviews): 3.5 out of 5 stars (28 reviews)
- Rehab.com (referring to the Northeast Satellite Clinic location): 2.57 out of 5 stars (14 reviews)
What patients say
Patients praise
- Compassionate care from certain staff members
- Thorough, detail-oriented, and informative medical professionals
- Effective coordination of care for specific family needs
Common complaints
- Appointment scheduling and management issues, including cancelled or given away appointments despite verification
- Long wait times for appointments
- Difficulty with communication, specifically regarding prescription refills and referrals
- Perceived unprofessionalism or lack of responsiveness
- Potential understaffing impacting care quality
In patients' words
"Me and my father on different days appointments were given away. We where told we can see what we can do. They have you verify your appointment 3 times up until the very day of appointment. We both showed them verifications in phone threw text messages. You have to wait for these appointments sometimes months out."
— Birdeye (Google Review)"I’ve had to coordinate care for family here and have had a great experience. Dr Dinkha is so thorough, ensures we understand what needs to happen, and is detail oriented."
— Rehab.com (Google Review)"I have literally been asking them to send a referral to my dentist since August 2022 and they still have not sent it... The most unprofessional place I’ve ever been."
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