Trinity Health Academic Dermatology - Ann Arbor Campus
Dermatology • Ypsilanti, MI
Ratings by platform
- Birdeye: 4.7 out of 5 stars (aggregate) (108 reviews)
- Trinity Health Michigan patient reviews: 4.9 out of 5 stars (28 reviews (for Dr. Thomas Hester))
What patients say
Patients praise
- Professional and knowledgeable physicians
- Thorough and efficient examinations
- Kind and personable bedside manner
- Clear explanations of skin conditions and treatment options
- Helpful and friendly office staff and medical assistants
Common complaints
- Miscommunication regarding services offered (e.g., policy on total body skin checks for new patients without history of skin cancer)
- Difficulty maintaining the same physician for follow-up appointments due to the academic/teaching model
In patients' words
"Dr. Hester was both thorough and efficient, and made us feel very comfortable even though we had never before met him."
— Trinity Health Michigan patient reviews for Dr. Thomas Hester"My only complaint is they don't default your follow up with the same Dr. you have to ask specifically. I'll be calling to check for openings every week as I believe in keeping the same Dr for treatments - so that's a bit of a pain since this is an academic teaching clinic thing situation..."
— Patient review on LocalityBiz"Arrive early, they take me to the exam room and tell me they don’t do total body checks unless you have a history of skin cancer. They never said anything about that when I scheduled my appointment. I don’t want a history of skin cancer that’s why I came in for a total body check to make sure I don’t have any. Extremely disappointed."
— Patient review on LocalityBizMore clinics in Ypsilanti
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