Family Mental Health Clinics & Satellite Co-located Clinics

Patients praise

• Individual accounts of positive, validating, and helpful therapeutic relationships with specific providers

Common complaints

• Reports of poor communication and inadequate staff performance
• Dissatisfaction with administrative processes, including abrupt termination of care and medication management issues
• Concerns regarding perceived lack of respect and patient-centered care
• Broad systemic critiques regarding financial pressures leading to discharge of patients who miss sessions and a lack of cultural competence/tailored care in outpatient settings