CCBHC - Community Care Alliance |
Behavioral Health • Woonsocket, RI
Ratings by platform
- Rehab.com (general CCA): 3.6/5 (95 reviews)
- Rehab.com (John Cummings Way location): 3.1/5 (10 reviews)
- Birdeye (Family Support Center): 4.4/5 (9 reviews)
What patients say
Patients praise
- Appreciation for specific helpful staff members and case managers
- Helpfulness of the Family Support Center for basic needs like food, clothing, and housing referrals
- Satisfaction with some medical and clinical services (IOP, doctors, nurses)
- Value as a resource for those in critical need of shelter or support services
Common complaints
- Rudeness and unprofessional behavior from administrative/phone staff
- Dissatisfaction with case management effectiveness and resources provided
- Concerns regarding perceived systemic bias or poor treatment of vulnerable populations
- Communication issues between departments and staff, as well as with patients
- Occasional complaints about shelter rules and safety environment
In patients' words
"The secretary that answers the phone is horrifically rude. She always has an additude every time I call there."
— LocalityBiz review"The Family Support Center part of CCA is great at aiding with food, clothes, rental and gas assistance, and referrals to other sources."
— Birdeye review"I went to CCA for case management and was paired with Amanda as a CW. Ultimately CCA has done very little for me besides validate the progress /I/ made without their help."
— Rehab.com review"This place is literally what YOU make of it. I moved to this shelter from Brooklyn NY with a suitcase... I was helped tremendously by staff... giving me so many different resources."
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