ENT, Allergy & Audiology Care in Iselin, NJ
Allergy and Immunology • Woodbridge, NJ
Ratings by platform
- Birdeye/Google: 4.0 out of 5 stars (401)
- Yelp: 3.4 out of 5 stars (39)
What patients say
Patients praise
- Doctors are knowledgeable, attentive, and good listeners
- Welcoming and efficient staff members mentioned by some patients
- Professional and thorough medical examinations
- Easy to book appointments and quick scheduling in some cases
Common complaints
- Difficulty reaching the office via phone and reliance on a call center
- Poor customer service and lack of urgency/responsiveness
- Concerns regarding billing/financial practices
- Long wait times for appointments or to be seen
In patients' words
"Horrible customer service. There is no direct phone line to the actual office. Instead, you are routed to a foreign call center that has no knowledge and can only “deliver a message” to the office, in hopes someone ever calls you back."
— Birdeye review"Dr. Gupta is a good doctor, very nice and truly listens to your concerns. I've recommended her to multiple people, including my sibling who also sees her now. The nurses are also lovely."
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