Wisconsin Rapids Campus - Marshfield Medical Center (Clinic)
Oncology • Wisconsin Rapids, WI
Ratings by platform
- Marshfield Clinic internal patient satisfaction (Press Ganey): 4.9 out of 5 stars (based on 313 ratings for specific providers) (313 ratings)
- Better Business Bureau (BBB): 1.33 out of 5 stars
What patients say
Patients praise
- Professional and courteous staff interactions
- High patient satisfaction scores for individual providers (e.g., 4.9/5 in some internal reviews)
- Providers described as knowledgeable, good listeners, and professional
- Efficient scheduling and minimal wait times for some appointments
Common complaints
- Issues with billing practices, specifically claims of overcharging and poor response to billing disputes
- Reports of difficulty getting refunds for overcharged amounts
- Instances of patient dissatisfaction regarding medical treatment and communication with doctors
- Concerns about bills being sent to collections without prior notification
In patients' words
"Patient involvement is so important. We work together. We are a team."
— Marshfield Clinic internal provider review page"Hailee is an excellent provider - She listens to concerns and understands. She is professional & knowledgeable & friendly smile helps comfort at visits."
— Marshfield Clinic Health System Facebook page"Marshfield Clinic owes me $1,000. I was overcharged three times... Every time I call the help line and give my case number, it leads to a dead end."
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