Hartford HealthCare Medical Group Primary Care - Windsor
Primary Care • Windsor, CT
Ratings by platform
- Healthgrades (Dr. Ryan Heffelfinger): 4.7 out of 5 (24 reviews) (24)
- Healthgrades (Dr. Elizabeth Schuck): 3.9 out of 5 (27 reviews) (27)
- WebMD (Practice rating): 5 out of 5 (1 review) (1)
What patients say
Patients praise
- Physicians are often described as caring, kind, and thorough
- Providers are reported to be good listeners who explain health issues clearly
- Convenience of virtual care/telehealth options
Common complaints
- Difficulties with administrative and office staff responsiveness
- Long wait times for appointments and while in the office
- Challenges with phone communication and receiving return calls
- Billing and insurance-related issues
- Perceived lack of attentiveness or professionalism in non-medical staff
In patients' words
"Thorough and takes the time you need. Easy to talk to, caring and explains so you can understand."
— Healthgrades patient review for Dr. Ryan Heffelfinger"My pain was dismissed as not significant... The day of: it had long wait time in the front, up to 15-20 mins. Once inside, the wait for Dr. Schuck to actually showed up were upward of 30 mins."
— Healthgrades patient review for Dr. Elizabeth Schuck"This office has the worst staff. They expect you to wait for more than 30 minutes and dont even acknowledge that you are probably wondering what the hold up is."
— USCompanies.net review for Hartford Healthcare Medical Group WindsorMore clinics in Windsor
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