Hartford HealthCare Medical Group
Internal Medicine • Windsor, CT
Ratings by platform
- uscompanies.net: 3/5 (based on 13 reviews) (13 reviews)
- Healthgrades (for Dr. Heffelfinger): 4.7/5 (likelihood to recommend) (Based on multiple provider reviews)
What patients say
Patients praise
- Providers described as caring, thorough, and good listeners
- Nursing staff praised as helpful and responsive
- Effective use of telehealth and patient portals for communication
- Recent improvements in office staff efficiency in some instances
Common complaints
- Long wait times for appointments and in the office
- Unprofessional or unhelpful front desk and administrative staff
- Difficulties with phone communication and hold times
- Concerns about being rushed or dismissed during appointments
In patients' words
"Dr Heffelfinger does not rush through the appointment and is genuinely concerned about your health. He always takes time to learn about the reasons for your visit and diagnosing your ailment. Very sincere."
— Healthgrades"This office has the worst staff. They expect you to wait for more than 30 minutes and dont even acknowledge that you are probably wondering what the hold up is. The most unprofessional office I have ever been in."
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