Hartford HealthCare Medical Group Primary Care - Windsor
General Practice • Windsor Locks, CT
Ratings by platform
- Healthgrades (for Dr. Ryan Heffelfinger): 4.7 out of 5 stars (based on 24 ratings) (24 ratings)
- Yelp and business directories: Generally low ratings in third-party aggregators (13 reviews)
What patients say
Patients praise
- Physicians described as caring, kind, and thorough
- Staff noted as taking time to explain health issues clearly
- Convenient access to care options like telehealth
Common complaints
- Long wait times
- Unprofessional or inattentive staff
- Difficulty with communication and reaching the office by phone
- Feeling that concerns were not adequately addressed
In patients' words
"Patients say the provider listens carefully and takes time to explain health issues thoroughly, with many noting meaningful conversations about comprehensive care."
— Healthgrades"This office has the worst staff. They expect you to wait for more than 30 minutes and dont even acknowledge that you are probably wondering what the hold up is."
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