Diagnostic Center | Valley Health | Winchester, VA
Diagnostic Imaging • Winchester, VA
Ratings by platform
- Facebook (Winchester Medical Center): 78% recommend (1,873 reviews) (1873)
- Birdeye (Winchester Cardiology and Vascular Medicine): 3.7 out of 5 stars (132)
- Yelp (Brand/System-wide): 2.4 out of 5 stars (80)
- Birdeye (Valley Health Winchester Family Practice): 3.3 out of 5 stars (44)
What patients say
Patients praise
- knowledgeable, professional, and compassionate clinical staff in specific departments
- positive outcomes for critical care and emergency situations for some patients
- efficient and clear communication in specific positive experiences
- favorable ratings from a large portion of social media users (e.g., Facebook)
Common complaints
- difficulties scheduling appointments and long wait times
- poor customer service and rude, unprofessional staff interactions
- concerns over billing and insurance processing errors
- past issues regarding the quality and accuracy of specific diagnostic services like mammograms
- challenges in communication and difficulty reaching staff by phone
- inconsistent experiences with triage efficiency in the emergency department
In patients' words
"Every time I called to set up an appointment, they were very difficult, and some were even very rude and snippy with me... horrible service."
— LocalityBiz Review"This was by far the best experience i have EVER had. I am extremely clostrophobicIt and it was like i wasnt even in the machine."
— LocalityBiz Review"A class action alleges mammograms performed at Winchester Medical Center between 2017 and 2019 were deficient, of questionable accuracy, and thus of lesser value than what they cost patients."
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