Portland Primary Care Provider - Family Medicine - NWPC
Primary Care • Wilsonville, OR
Ratings by platform
- Yelp (Sellwood Clinic): 2.4/5 (77)
- Aggregated/Toprated Business (Happy Valley Clinic): 3.3/5 (192)
- Yelp (Happy Valley Clinic): 1.8/5 (12)
What patients say
Patients praise
- Patients generally express satisfaction with their individual medical providers, often describing them as caring and knowledgeable
- Positive experiences with the quality of medical care received once access is obtained
Common complaints
- Extremely strict arrival time policy resulting in patients being turned away for arriving minutes late
- Significant difficulty with phone systems, long hold times, and navigating automated menus
- Limited online scheduling capabilities for non-routine appointments
- Perceived lack of empathy or responsiveness from administrative staff when complaints are made
- Instances of communication breakdowns, such as failure to follow up on lab results or respond to portal messages
In patients' words
"I love my care team. Absolutely without a doubt. I loathe trying to make an appointment here. ... It would be less frustrating if I didn't have to sit on hold or get through several phone tree menus before actually talking to a scheduling person."
— LocalityBiz (NWPC Sellwood Review)"If you value your time, professionalism, and responsiveness, this is not the place for you."
— LocalityBiz (NWPC West Linn Review)"A 1 min late policy, and then they refuse to see you is asinine, I've sat for 30min after my appointment time waiting for a Dr. But they won't see you after 1min, STFU!!"
— WebMD (NWPC Milwaukie Review)More clinics in Wilsonville
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