Primary Care | Northwestern Medicine
Primary Care • Wilmette, IL
Ratings by platform
- Birdeye (Northwestern Medicine Primary Care Vernon Hills): 4.4/5 stars (7 reviews)
- Yahoo Local (Northwestern Medicine Primary and Specialty Care - Evanston): 2.0/5 stars (7 reviews)
- Birdeye (Northwestern Medicine Medical Group Primary Care at Lake Forest): 2.8/5 stars (6 reviews)
What patients say
Patients praise
- Friendly and accommodating staff at certain locations
- Professionalism and compassion from specific providers when interaction occurs
Common complaints
- Difficulties with scheduling appointments and reaching staff by phone
- Administrative and billing errors, including issues with insurance filing and collections
- Long wait times during office visits
- Concerns regarding the responsiveness and follow-up of administrative and medical staff
In patients' words
"Primary care office that won't handle direct referrals or book follow up to ER visits -- at all, leaving sick patients hanging and scrambling to find a new or substitute..."
— Yahoo Local (Evanston location review)"I have not been able to get an appointment there since last year because the administrative staff there is so inefficient. Today they [canceled] my appointment because I did not answer a call yesterday to confirm insurance details."
— Birdeye (Lake Forest location review)More clinics in Wilmette
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