Urgent Care | CHI St. Alexius Health
Urgent Care • Williston, ND
Ratings by platform
- Google, Nursa, Top Rated Local, and Birdeye aggregate reviews: Generally low, ranging from approximately 2.0 to 2.2 out of 5 stars across multiple platforms (Ranges from 71 to 177 reviews depending on the platform)
- U.S. News & World Report: 3 out of 5 (Patient Experience Score) (Based on surveys from October 2023 to September 2024)
What patients say
Patients praise
- Occasional reports of friendly, caring, and professional staff and doctors
- Some positive experiences with specific providers who were described as knowledgeable or helpful in navigating care
Common complaints
- Billing and payment difficulties, including opaque pricing and inefficient processes
- Negative bedside manner, unprofessional behavior, and perceived lack of empathy from some staff and providers
- Concerns regarding wait times and communication about hours of operation
- Perceived lack of organization and competence in administrative areas
- Discrepancies between expected services (e.g., MRI) and actual availability/care provided
In patients' words
"Really should be honest about hours open for out of towners. Definitely closed well before 1130 for lunch. No one should have to sit in a hot parking lot for 2 hours waiting to be checked in to wait god only knows how long to be seen."
— LocalityBiz user review"I’ve consistently had a frustrating experience with CHI billing. Simple payments take 25–30 minutes or more, and verifying accounts for my husband or child is unnecessarily complicated."
— LocalityBiz user review"ER doc treated me in street clothes? Also almost every ER doctor here has horrible bedside manner."
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