CHI St. Alexius Health Williston Pediatric Clinic - chistalexiushealth.org
Pediatrics • Williston, ND
Ratings by platform
- Top Rated Local: 2.2/5 average rating (118 reviews) (118 reviews)
- Rehab.com: 2.08/5 average rating (192 reviews) (192 reviews for the Medical Center)
- Birdeye (Google reviews): 4.1/5 average rating (10 reviews) (10 reviews for the Primary Care Clinic)
What patients say
Patients praise
- Some patients report receiving the best care and feeling that providers listen to their needs
- Occasional praise for compassionate, professional, and thorough staff in the ER and among specific providers
- Some staff members are noted for being kind, helpful, and attentive during emergency visits
Common complaints
- Difficulty and frustration with the billing and payment department, including receiving calls from collection agencies for small amounts
- Reports of rude, disrespectful, or judgemental staff in some departments
- Allegations of incompetence regarding specific pediatric staff
- Complaints about poor bedside manner from some ER providers
- Reports of long wait times and inconsistent customer service regarding billing and account verification
In patients' words
"If I could give zero stars I would. The pediatric staff are legendary in their incompetence and their lack of skill in their trade."
— LocalityBiz review of the Primary Care Clinic"I walked in the emergency room yesterday feeling vulnerable and at my worst staff there was so kind to me offered me a warm blanket and pillows because I couldn’t sit or stand for too long. They were absolutely amazing..."
— Rehab.com review of the Medical Center"’ve consistently had a [difficult] experience with CHI billing. Simple payments take 25–30 minutes or more... CHI seriously needs to improve billing procedures and customer service..."
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