Lab Services for Fast & Accurate Results | Optum
Laboratory Services • Williamstown, MA
Ratings by platform
- Optum Lab Draw Station (Bethpage, NY): 3.6/5 (41 reviews)
- Optum Lab Draw Station (Fishkill, NY): 3.7/5 (3 reviews)
- Optum Urgent Care (Vineland, NJ): 4.5/5 (1,660 reviews)
- Optum Urgent Care (Wall, NJ): 4.5/5 (929 reviews)
What patients say
Patients praise
- Efficient care in some urgent care settings
- Skilled phlebotomists in certain locations
- Friendly and helpful staff experiences reported by some patients
Common complaints
- Difficulties with phone communication and reaching staff directly
- Long wait times for appointments and lab services
- Instances of perceived rude or unhelpful customer service from staff members
- Frustration regarding appointment scheduling and accessibility
- Concerns about continuity of care and responsiveness to medical needs
In patients' words
"Most commonly, they [patients] cited intense difficulty with Optum’s phone system, which no longer allows patients to call their doctor’s office directly. Instead, patients are sent to a call center with wait times that can extend to several hours."
— Times Union, reporting on a community survey by U.S. Rep. Pat Ryan regarding Optum Health facilities"The phlebotomist seemed annoyed in general... That said, it was obvious after drawing my blood that she was very skilled at it."
— Patient review for Optum Lab Draw Station, Bethpage, NYMore clinics in Williamstown
Wellness
Patients praise: Friendly and helpful staff/therapists · Clean/welcoming facilities.
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