Internal Medicine in Williamsport, PA - Find a UPMC Provider
Internal Medicine • Williamsport, PA
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 4 out of 5 stars (overall hospital rating) (593 patient surveys)
- Healthgrades: 4.8 out of 5 stars (Dr. William Pagana) (80 reviews)
- Birdeye/Google: 4 out of 5 stars (Divine Providence Campus) (38 reviews)
What patients say
Patients praise
- Generally positive overall patient experience ratings (e.g., 4/5 stars for hospital)
- High patient recommendation rates for the hospital
- Positive feedback on nurse and doctor communication
- Specific praise for provider bedside manner, knowledge, and attentiveness
- Strong discharge information and follow-up communication
Common complaints
- Complaints regarding hospital quietness and environment
- Isolated reports of poor staff attitudes, lack of clear answers, and billing/pricing frustrations
- Occasional negative reviews regarding specific specialist interactions
In patients' words
"Dr Pagana is an amazing doctor. His knowledge is top tier. He truly cares about his patients and staff."
— r8 patient reviews"I had an outstanding visit with Dr. Pagana. He spent a lot of time with me reviewing my health issues and future treatment. He never rushed me."
— Healthgrades review for Dr. William Pagana"The staff was always attentive and compassionate with me while I was struggling. ... I instantly felt at home."
— Birdeye review for UPMC Williamsport Divine Providence CampusMore clinics in Williamsport
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