Mulberry Campus
Assisted Living Facility • Whitewater, WI
Ratings by platform
- seniors.fyi: 4.7/5 (3)
- My Caring Plan: 9.1/10 (My Caring Plan score) (15 (aggregated across web))
- Mirador Living: 3.55/5 (11)
What patients say
Patients praise
- Appreciation for a kind, caring, and dedicated staff members
- Praise for the facility's clean, well-organized, and homey environment
- Satisfaction with the variety of activities and social opportunities offered
- Positive feedback on personalized attention and dietary accommodations
- Commendation for responsive leadership, including nurse administrators and directors in some instances
Common complaints
- Concerns regarding communication responsiveness, such as difficulty reaching staff or full voice mailboxes
- Frustration with COVID-19-related restrictions and isolation policies
- Criticism regarding high costs and lack of affordability for some families
- Reports of staff prioritizing room occupancy over resident care needs in some instances
- Limited accessibility for certain wheelchair-bound residents in specific unit layouts
- Desired improvements in meal variety and menu options
In patients' words
"One mentions that their grandparents are happy and have made friends, highlighting the excellent care. Another reviewer praises the staff for going above and beyond... They appreciate the personalized attention, such as making breakfast to their father's liking."
— Seniorly"One reviewer criticizes management for prioritizing room occupancy over resident care, leading to unmet staff ratios and inadequate care. They describe a nurse as rude and unhelpful. Another reviewer expresses frustration with COVID-19 restrictions... difficulty in reaching staff by phone and lack of updates about loved ones."
— Seniorly"Mulberry Campus was a very nice, clean, and well-organized place. It was just a little too expensive for us, and the 2-bedroom that I was looking at was not ..."
— Caring.comMore clinics in Whitewater
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