West Shore Health Center nursing and rehab | Warwick RI
Hospice Care • West Warwick, RI
Ratings by platform
- Medicare/CMS: 4 out of 5 stars (CMS Overall Rating) (Based on CMS data)
- Seniors.fyi: 3.4 out of 5 stars (31 reviews)
- SeniorCare.com: 3.9 out of 5 stars (Not explicitly stated)
What patients say
Patients praise
- Many positive reviews for rehabilitation therapy services
- Some staff members praised for kindness and efficiency
- Warm and welcoming atmosphere described by some families
- Cleanliness of the facility mentioned in some positive experiences
Common complaints
- Reports of rude, unprofessional, or inattentive nursing/CNA staff
- Poor communication with families and conflicting information provided regarding patient care
- Documented health inspection deficiencies involving medication errors and infection control
- Challenges with discharge planning and care coordination
- Some complaints regarding the quality of food options
In patients' words
"Nurses are incredibly rude – – when you can even get one of them to talk to you or answer the phone. Families are given conflicting information, and patients are served things like sandwiches with one piece of turkey and one piece of cheese completely dry as dinner."
— EveryPlace review aggregator"My mom has been a resident for 5 months now and I can't say enough good things about the staff at West Shore. ... thanks to the efficiency and considerable kindness of the people who work here we can rest peacefully at night knowing that she is well cared for."
— SeniorCare.com user review"When caregiving hinges on consistently smooth communication, a strict adherence to privacy, and uniformly courteous staff across all shifts, West Shore may test those expectations."
— Seniors.fyi analysisMore clinics in West Warwick
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