Behavioral Healthcare Clinic | Ozarks Healthcare | West Plains, MO
Behavioral Health • West Plains, MO
Ratings by platform
- Birdeye (Hospital aggregate): 3.9 out of 5 stars (aggregate for hospital) (479 reviews)
- Birdeye/Google (Therapies department): 4.9 out of 5 stars (aggregate for therapies) (408 reviews (Google))
- Healthgrades (Hospital): 64% of patients give a rating of 9 or 10
- PissedConsumer: 1.0 out of 5 stars (1 review)
What patients say
Patients praise
- Staff described as compassionate and kind in some specialty areas
- Accessible mental health services including crisis support and walk-in options
- High aggregate ratings for specific therapy departments
Common complaints
- Reports of unsympathetic or unprofessional staff conduct in emergency departments
- Patient experience ratings slightly below national averages in some metrics
- Isolated complaints regarding dismissive treatment of elderly patients
In patients' words
"Having cancer is stressful enough, but Dr. Gillette and her team... have made such a difficult journey so much easier. Everyone on the staff is kind, compassionate, and truly goes above and beyond to care for their patients."
— Healthgrades user review for Ozarks Healthcare physician"But the male ER doctor was not sympathetic. When she asked if there was anything they could do for her pain, he said "well eventually you die and that takes care of the pain.""
— PissedConsumer user review regarding Ozarks Healthcare ER experience
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