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West Memphis, AR

General Acute Care HospitalWest Memphis, AR

★★★★☆3.8/513 reviews across 3 platforms

Ratings by platform

  • Healthgrades/HealthLuminate: 78%–86% recommendation rate (N/A (aggregated hospital data))
  • Vivian Health (Perimeter Behavioral Hospital): 3.0/5 (2 reviews)
  • Vitals (Dr. Candace Shafer-Franks): 2.3/5 (3 ratings)
  • Healthgrades (Dr. John Wah): 4.5/5 (8 reviews)

What patients say

Patients praise

  • Compassionate and attentive nursing staff
  • Professional and friendly support staff in some offices
  • Prompt emergency response in certain instances
  • Effective treatment and clear explanations from some individual physicians
  • Generally positive patient recommendation rates for the local hospital

Common complaints

  • Long wait times in treatment areas and emergency rooms
  • Lack of clear communication from medical staff regarding conditions and treatment plans
  • Inconsistent follow-up care and assessment reliability
  • Concerns over organizational lapses and professional standards in some facilities
  • Negative experiences regarding administrative processes or unexpected billing

In patients' words

"Worst experience I've ever had.. I sat in a freezing room with..."

Google Review via Top-Rated Online

"My Doctor is very nice and she's a good listener. She helped to make me feel better with the Medicine that she prescribed. She will return your phone calls."

LocalityBiz review of a local healthcare provider

"Many users expressed frustration over the lack of clear communication from doctors regarding their conditions and treatment plans, leading to feelings of being dismissed or unheard."

Wheree summary of Baptist Memorial Hospital-Crittenden reviews

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7][8].

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