CareNow- West Jordan (Preferred) - Quest Diagnostics
Laboratory Services • West Jordan, UT
Ratings by platform
- Birdeye (Aggregate of Google reviews): 4.5 out of 5 stars (based on 1,365 reviews) (1,365 reviews)
- ComplaintsBoard (Quest Diagnostics overall): 1.3 out of 5 stars (492 complaints)
What patients say
Patients praise
- Compassionate and professional staff/nursing teams
- Efficient service and quick turnaround for some patients
- Welcoming environment and effective urgent care clinical treatment
Common complaints
- Automated check-in systems and lack of human interaction during intake
- Long or inefficient wait times, including after online check-in
- Difficulties reaching customer service or unresolved complaints
- Frustrating billing processes and billing errors
- Inconsistent accuracy in lab tests and result processing delays
In patients' words
"The patient check in system is ridiculous. Very impersonal and easily added 15 minutes if not longer to my visit. . . . The staff were rude and seemed very put out when assisting me too."
— LocalityBiz user review"They closed the receptionist window—there is no human contact at all anymore. Everything is pushed to a machine, and it’s simply not working."
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