South Valley Ear Nose & Throat
Ear, Nose & Throat • West Jordan, UT
Ratings by platform
- Yelp: 3.2/5 (18 reviews)
- Intermountain Health ProviderMatch: 4.9/5 (314 ratings, 40 reviews)
What patients say
Patients praise
- Professional and friendly staff
- Clean and calm office environment
- Highly skilled doctors who take time to listen
- Efficient appointment scheduling and short wait times for some patients
- Positive outcomes for procedures and allergy care
Common complaints
- Poor communication regarding appointment locations
- Long wait times for appointments
- Perceived lack of sympathy or empathy from staff
- Billing/insurance concerns related to separate provider fees
- Perceived unnecessary treatment recommendations
In patients' words
"I am an older person and have seen several doctors and offices in my life.. but never gave I had such great care and customer service. Dr Gilbert personally called to check in on me after a surgery."
— Healthgrades Review"The customer service and sympathy for their patients was non existent. South Valley ENT used to be great to work with. Apparently new or current management does not care for their patients like they used to."
— LocalityBiz Review"I waited 40 minutes after my appointment time and started with a hearing test. When I finally saw Dr Anderson (for all of 4 minutes), he didn't look in my ears, nose, OR throat... just told me I should come in for 2 years of allergy shots."
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