GoHealth Urgent Care - West Hartford
Urgent Care • West Hartford, CT
Ratings by platform
- Solv Health: 4.8 out of 5 (5,835)
- Zocdoc: 4.38/5 (37)
What patients say
Patients praise
- Efficient and quick service/short wait times
- Professional, caring, and knowledgeable medical staff
- Convenient online scheduling and walk-in availability
- Clean and comfortable facility environment
- Good pediatric care experiences
Common complaints
- Billing issues and incorrect charges to payment methods
- Reports of unprofessional or dismissive staff behavior in some instances
- Concerns regarding diagnostic accuracy and medical competence in specific cases
- Communication difficulties regarding follow-up and lab results
In patients' words
"The staff is consistently noted as very caring, pleasant, professional, respectful, friendly, thorough, knowledgeable, patient, and accommodating."
— Loc8NearMe"They keep charging the wrong credit card after numerous requests to remove it from their billing system. I provided my medical HSA debit card for all the billing purposes, but they are still doing whatever they want. Five stars for medical staff. Zero stars for incompetent customer service."
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