Aurora Surgery - West Bend
Surgery Center • West Bend, WI
Ratings by platform
- Birdeye: 3.3/5 (47)
- BestProsInTown: Not explicitly provided as a numerical score, but reviews characterize the center as known for excellent care despite specific complaints (31)
What patients say
Patients praise
- Professional and knowledgeable medical staff in certain departments (e.g., ENT)
- General satisfaction with the quality of care and service from specific doctors and nurses
- Comprehensive facility offering various services like lab work and pharmacy under one roof
Common complaints
- Long wait times for appointments with primary care physicians
- Communication issues regarding physician departures or availability
- Concerns regarding pharmacy service, specifically billing and insurance processing errors
- Lack of privacy during check-in (personal info verified aloud)
- Dissatisfaction with specific medical providers or their treatment approaches
In patients' words
"The only disappointing issue I have experienced is the length of time it takes now to get an appointment to see my primary physician. Sometimes it can take up to three months."
— Birdeye patient review"Patients appreciate the kindness and knowledge of doctors, nurses, and receptionists... However, some patients express concern about privacy during check-in, as personal information is verified aloud."
— BestProsInTown summary"I would have at least appreciated recommendations from her so in my Book I Was Abandoned!"
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