West Bend Health Center | Froedtert & MCW
Primary Care • West Bend, WI
Ratings by platform
- Official Froedtert Website: 4.9 out of 5 stars (based on 5,464 ratings) (830 reviews on official site)
- Birdeye: 3.1 out of 5 stars (180 reviews)
- Facebook: 70% recommend (47 reviews)
What patients say
Patients praise
- Professional, friendly, and caring staff
- Knowledgeable and thorough medical providers
- Patients feel heard and well-cared for during visits
- Efficient and organized care processes in many instances
Common complaints
- Long wait times
- Billing issues and disputes regarding lab costs
- Communication challenges with hospital administration regarding billing
- Negative experiences with appointment fulfillment or provider availability
In patients' words
"Dr. Tim Schultz is fantastic! He is extremely professional and knowledgeable. HE LISTENS. HE MAKES YOU FEEL SO COMFORTABLE THAT YOU ARE WILLING TO TELL HIM ANYTHING AND EVERYTHING."
— Official Froedtert Website patient review"What isn't fine it that we were billed 5 times. They state that the single lab done had 5 portions/panels so they had to charge us $650+ and our responsibility is almost $300."
— BBB complaint regarding billing at Froedtert/MCW facilityMore clinics in West Bend
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