Pleasant Valley Health Center | Froedtert & MCW
Obstetrics & Gynecology • West Bend, WI
Ratings by platform
- Birdeye: 3.1 out of 5 stars (180 reviews (Froedtert West Bend Health Center))
- Facebook: 90% recommend (8 reviews)
What patients say
Patients praise
- Professional, knowledgeable, and caring providers and staff
- Clean and well-maintained facilities
- Efficient, timely appointments in some instances
- Effective communication and privacy during exams
- Personalized care from specific primary providers
Common complaints
- Dissatisfaction with centralized call systems and inability to contact clinics directly
- Long wait times for appointments and appointment cancellations
- Concerns regarding impersonal or profit-focused patient care systems
- Reports of poor communication or delayed follow-up via MyChart messaging
- Isolated reports of negative emergency room experiences, including concerns over responsiveness and follow-up care
In patients' words
"Everything is centralized... Response time when I message via mychart has been 4 to 5 days. Unable to call clinic. Calls are routed to central call center... We are human beings who have - and like - our relationships with our primary care physicians."
— LocalityBiz reviewer"Dr. Tim Schultz is fantastic! He is extremely professional and knowledgeable. HE LISTENS. HE MAKES YOU FEEL SO COMFORTABLE... We are so appreciative to have him as our doctor."
— Froedtert West Bend Health Center patient review"Terrible patient care in the ER... Was never checked again, no Dr came in for two hours. Then gave a Tylenol and sent home. No follow up."
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