Aurora West Allis Medical Center

Patients praise

• Cleanliness of the facilities
• Staff described as knowledgeable and friendly in some experiences
• Effective treatment and positive outcomes for certain medical conditions
• Good performance in specific quality measures like blood clot prevention

Common complaints

• Concerns about emergency room (ER) care, including perceptions of rude staff, inadequate examinations, and rushed service
• Frustration regarding pain management practices and being treated like a drug-seeker for chronic pain or injury-related issues
• Billing and transparency issues related to hospital services (e.g., nursery fees)
• Perceived lack of comprehensive diagnostics (e.g., reliance on X-rays instead of MRIs)