Community and Family Resources, Inc. (Webster City)

Patients praise

• Some patients report counselors are kind, caring, and professional
• Positive experiences with specific staff members and nursing departments noted by some clients
• Gratitude for the opportunity to participate in the program and support received during recovery

Common complaints

• Reports of rude or unprofessional behavior by staff, specifically receptionists
• Allegations regarding lack of accommodation for disabilities, such as hearing impairment, in some instances
• Some negative feedback about program content and perceived lack of helpfulness
• Concerns from community members about the behavior of residents outside the facility