Waxahachie - Baylor Scott & White Urology

Patients praise

• Patients describe providers as knowledgeable, professional, and thorough.
• Efficiency in office procedures and appointment scheduling for many patients.
• Positive feedback regarding the professionalism and courtesy of support staff.
• High satisfaction ratings on internal patient surveys for clinical competence and communication.

Common complaints

• Concerns regarding bedside manner, with some patients describing providers as dismissive, apathetic, or short-tempered.
• Reports of long wait times for appointments and delays during office visits.
• Dissatisfaction with communication regarding care plans, post-surgery follow-up, and accessibility to the physician.
• Isolated reports of clinical errors or lack of attention to medical history.