Primary Care - Cayuga Health
Internal Medicine / Primary Care • Watkins Glen, NY
Ratings by platform
- Birdeye (Cayuga Primary Care, Ithaca): 3.0 out of 5 stars (61 reviews)
- Cayuga Medical Associates (Ithaca): 4 out of 5 stars (7 reviews)
- Healthgrades (Dr. Coveney Fitzsimmons): 4 out of 5 stars
What patients say
Patients praise
- clean environment and facilities
- professionalism and kindness from specific nurses and doctors
- effective care for surgical and emergency services
- satisfaction with individual provider attentiveness when not rushed
Common complaints
- long waiting times for appointments and on the phone
- issues with staff attitude and communication at check-in desks
- inconsistencies in medical record management and test result tracking
- perceived lack of engagement or thoroughness from some individual providers
In patients' words
"While the nurse and Dr. B were kind and professional, after the procedure I was left waiting in the patient room for 35 minutes without being told or guided."
— Birdeye review (Cayuga Primary Care)"Dr. Fitzsimmons is nice but not very engaged or knowlegeable. She wants to help resolve health problems but always tells me she's not sure... The last two annual visits I had with her she could not locate my medical records."
— Healthgrades review (Watkins Glen primary care provider)"I have had many occasions visiting CMC for myself and family. We have never had a bad experience there at all. Last October I had surgery and the nurses were amazing."
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