Sanford Health Acute Care Clinic in Watertown, SD
Urgent Care • Watertown, SD
Ratings by platform
- Birdeye: 3.1 out of 5 (40 reviews)
- Owldali: 3.3 out of 5 (34 reviews)
What patients say
Patients praise
- Fast and efficient care experiences for some patients
- Compassionate and attentive care from specific providers, such as Dr. Ellen Hopper
- Friendly and helpful staff in certain instances
- Convenience of having comprehensive care and specialists available locally
Common complaints
- Poor communication and lack of transparency regarding procedures
- Dissatisfaction with staff attitude and perceived lack of compassion
- Perceived inefficiency and long wait times
- Frustration with dismissive care and feeling concerns were ignored
- Issues with administrative processes, including scheduling and medical record handling
In patients' words
"Staff there doesn’t care. Takes as long as a laundry load to be done for them to come in and check on you. Hospitality is terrible."
— Birdeye review"Dr. Ellen Hopper and her nursing staff receive high praise for their compassionate and attentive care. Many reviewers highlight Dr. Hopper´s ability to listen and remember patient details, making them feel genuinely cared for."
— Owldali summaryMore clinics in Watertown
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