Watertown, CT Office
Psychiatry • Watertown, CT
Ratings by platform
- Birdeye (Rachel Leonardi, DO): 5.0 out of 5 stars (160 reviews)
- Birdeye (Hartford HealthCare Independence at Home): 5.0 out of 5 stars (13 reviews)
- Vitals (Dr. Jacqueline Lustig, DO): 4.3 out of 5 stars (5 reviews)
- Everyday Health (Dr. Stephen Rubenstein, MD): 1.0 out of 5 stars (1 review)
- US News (Dr. Arthur L. Lebowitz, MD): 2.0 out of 5 stars (16 reviews)
What patients say
Patients praise
- Providers described as thorough, caring, attentive, and knowledgeable
- Positive experiences with specific doctors and individual providers
- Helpful, responsive, and polite care teams (e.g., home care)
- Easy parking and generally low wait times in certain practices
Common complaints
- Rude, arrogant, or unprofessional office staff
- Difficulty scheduling appointments or restrictive same-day appointment policies
- Long wait times at the office
- Inconsistent follow-through on administrative tasks (e.g., insurance billing, form corrections)
In patients' words
"They leave you in the room for 45-60 minutes EVERY.SINGLE.TIME. I would understand once or twice, but it is literally every time. I dread going there."
— Patient review for Town & Country Pediatrics"The doctors are good but very rude staff in the front."
— Patient review for MyEyeDr. Watertown"Her bedside manner was incredible, and her listening skills exceptional. She provided detailed information when asked, and didn't overload me with things I didn't need/want. Very friendly and always with a smile on her face."
— Patient review for Dr. Rachel Leonardi, DO"everyone is so friendly and caring...doctors are amazing.....it's about knowing u can go in and the care u get is top quality"
— Patient review for Franklin Medical GroupMore clinics in Watertown
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