Sanford Health OccMed
Occupational Medicine • Watertown, SD
Ratings by platform
- Various review aggregators (e.g., BirdEye, Owldali): Approximately 3.1 to 3.3 out of 5 stars (Between 34 and 40 reviews across tracked platforms)
What patients say
Patients praise
- High praise for specific physicians for being compassionate, attentive, and thorough
- Recognition of phenomenal nursing staff in specific instances
- Reports of efficient and friendly service from some team members
Common complaints
- Dissatisfaction with scheduling processes and wait times
- Reports of rude or unhelpful behavior by some nursing and administrative staff
- Concerns regarding communication errors, such as misdirected prescriptions or lack of explanation for procedures
- Instances where patients felt symptoms were dismissed or concerns were not sufficiently addressed
In patients' words
"One of the biggest complaints I have is that EVERY time I call to schedule an appointment, I try to explain to the scheduler whats going on and she interrupts me and puts me on hold... It's very frustrating because it happens every time. The care I get from my doctor and nurses outweighs the negatives with the scheduler though."
— Online patient review"I absolutely LOVED my doctor (Dr. Ellen Hopper). She is kind, she listens to everything you say, she remembers her patients, and when theres an issue she tries everything to find an answer."
— Online patient review"Staff there doesn’t care. Takes as long as a laundry load to be done for them to come in and check on you. Hospitality is terrible."
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