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Urgent Care in New London, CT | Hartford Healthcare

Urgent CareWaterford, CT

★★★★☆4.4/5753 reviews across 3 platforms

Ratings by platform

  • Birdeye (Aggregate): 4.4/5 (719 reviews)
  • Zocdoc: 4.53/5 (34 reviews)
  • Solv Health: 4.8/5 (Not explicitly stated)

What patients say

Patients praise

  • professional, kind, and caring staff
  • quick service for some patients
  • exceptional care for children and families
  • helpful and informative providers

Common complaints

  • long wait times for appointments and testing
  • inconsistent quality of service

In patients' words

"The staff who did the procedure were exceptional. I can only remember 2 of the names, Ashley and Suzanne. Can't remember the PA's name but she was caring and gentle, explained everything beforehand and asked if I had any questions or issues to discuss."

Birdeye Reviewer

"Everyone was very nice & helpful!! Quick service! Highly recommend if you need to see a Dr. In a pinch!!"

Yelp Reviewer

"this place sucks. period!"

Birdeye Reviewer

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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