Northeast Medical Group Pulmonary Medicine - New London
Pulmonary Medicine • Waterford, CT
Ratings by platform
- Birdeye/LocalityBiz: 3.5 out of 5 stars (2 reviews)
What patients say
Patients praise
- providers described as having good bedside manner
- providers seen as knowledgeable, thorough, and attentive listeners
- pleasant and helpful administrative staff mentioned in some instances
Common complaints
- reports of rude or dismissive staff behavior
- complaints about staff not acknowledging patient advocates during visits
In patients' words
"It is so refreshing to actually feel like you are being heard and being helped. Shannon the receptionist is very pleasant and helpful. My mother is a patient of Nicole Geers who has been a godsend... She listens and you, don't feel rushed. Great bedside manner. Very thorough and knowledgable."
— Birdeye/LocalityBiz user review"Not a great experience! Brought my father in for a respiratory issue and the assistant... Very rude. She very obviously didn’t want to be there. I have to advocate for him at times and was brushed off as if I wasn’t in the room. Never been treated in that manner before and left a bad taste in my mouth."
— Birdeye/LocalityBiz user reviewMore clinics in Waterford
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Patients praise: Consistently high physician ratings (often 4.7 to 5.0) based on patient surveys · Wide range of available medical specialists and primary care services.
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