Tallwood Urology & Kidney Institute
Nephrology • Waterford, CT
Ratings by platform
- Birdeye (Aggregate): 3.4/5 stars (12 reviews)
What patients say
Patients praise
- High patient satisfaction scores reported by the practice (often 4.7-4.9/5 for individual providers)
- Friendly and professional staff interactions reported by some patients
- Efficient intake process and short wait times for some visits
- Physicians described as compassionate, competent, and empathetic
Common complaints
- Communication delays regarding test results
- Difficulty reaching staff or providers for follow-up questions
- Lack of proactive notification for abnormal test findings
In patients' words
"I was referred for an MRI and after getting it done I didn't get a phone call... I had to copy and paste the results into chat gpt... I finally got a call 2 weeks later, not from Dr. Volkin but from some nurse... and she didn't even explain it."
— Birdeye User Review"My appointment was easily scheduled. When I arrived, I was greeted and completed the efficient intake process. EVERY staff member was very friendly and professional. I didn't wait long for my appointment... My physician... was empathetic and took all my concerns seriously."
— Birdeye User ReviewMore clinics in Waterford
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